I majored in English as a bachelor, but before that I already had some part-time experience in restaurants, which felt interesting and enjoyable. I am a food person myself, and it was just natural that I gradually became intrigued to further my study in this field. That’s how I took the decision to study my master’s program here in Service Management, and afterwards found the opportunity in Sichuan Restaurant.
I started with our online customer service, back then due to the lockdown here in the Netherlands, online orders were our sole source of business. Only after the re-opening of dine-in services I started to have more chances to actually meet our customers and chat with them. It really was inspiring as well as interesting to hear what our guests, especially non-Chinese one, feel about Sichuan cuisine.
However, to me it’s much more than that. It has always been a delight to welcome our loyal customers in our restaurants and the kind of connection built through the experience in this job is just heart-warming to say the least.
And also, to some new guests who may just encounter Sichuan cuisine for the first time, I like to encourage them to “take an adventure” and explore something new and exciting, to be ready to get surprised in our kaleidoscopic selection of traditional and innovative Sichuan dishes.